ARG Workforce is seeking a motivated Customer Service Officer (CSO) to join our Client's Service Centre team in Mackay from 5Th Jan 2026.
This frontline role is critical to delivering exceptional customer service, supporting sales outcomes, and ensuring accurate order processing.
Reporting to the Branch Manager, you will be the key point of contact for customers and play an important role in maximising DIFOT (Delivery In Full On Time) performance.
This is a hands-on, operational role suited to someone who enjoys working in a fast-paced environment, building strong customer relationships, and contributing to continuous improvement.
There is also opportunity to develop estimating skills through training and on-the-job experience.
Key Responsibilities
Safety First
* Work in accordance within safety procedures and standards
* Identify and report hazards, incidents, and near misses
* Maintain a safe, orderly workplace and support emergency procedures
Customer Service
* Deliver high-quality customer service via face-to-face, phone, email, and other channels
* Provide accurate product information, pricing, and order updates
* Investigate and resolve customer enquiries and complaints efficiently
* Liaise with internal teams and other Service Centres to resolve supply and delivery issues
* Monitor DIFOT performance and identify opportunities for service improvement
Sales & Order Processing
1. Accurately enter and process customer orders using Symix/ARMA (or similar systems)
2. Prepare and follow up on customer quotes while maintaining margins
3. Ensure freight is charged correctly to recover costs
4. Maintain accurate records and support inventory management
5. Identify and communicate sales opportunities to