Job Description:
Key Responsibilities
* To manage the administration function of an office. This would include assistance with handling incoming telephone and internet enquiries, recruitment and orientation of staff, scheduling tasks and monitoring operational performance.
* In addition to Office Administration tasks, this role will manage customer service enquiries and develop relationships with clients and their families.
* Dealing with a range of customers on a daily basis, this role will handle anything from information requests, feedback, general queries to complaints.
* Serves as a liaison between referral sources, families, staff members and other stakeholders.
* Schedules services using software programs, recovers information on clients and staff for input into the system.
* Seeks to match clients with staff.
* Ensure all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in the organisation to ensure a positive and professional client experience every time.
* Use a variety of superior interpersonal communication skills to deliver genuinely respectful client engagement including active listening, gaining all customer details, information gathering, problem analysis and solving, persuasiveness, and negotiation.
* Provides client and family education on the nature of services that are available and the effect and benefit of the care plan.
* Arranges initial client appointments for the management team.
* Prepare client take-on documentation and filing systems.
* Ensures billings are accurate and descriptive of services provided.
Required Skills and Qualifications
* Establishes and maintains effective communication and harmonious working relationships.
* Well organised and methodical.
* Systems orientated.
* Willingness to learn.
* Updates knowledge and skills by pursuing continuing professional development.
* Time management and organisational skills.
* Ability to develop/implement and evaluate organisational and client focused documentation and systems.
* Analytical and report writing skills.
* Ability to create and promote a positive and supportive culture where all staff are valued.
* Ability to manage, direct and supervise staff, coordinating and assessing work activities.
* Problem solving, negotiation and conflict resolution skills.
Benefits
The successful candidate will be offered a competitive salary package, including benefits such as paid annual leave and public holidays, access to training and development opportunities, and a supportive and inclusive work environment.
Others
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organisation.