Our ClientOur client is a premium South East Queensland Developer who delivers high-end and quality projects to the market, with a focus on exceptional customer service.
The culture is hardworking and passionate about the brand, with an unwavering commitment to their clients and achieving the best result.
With several premium projects in the pipeline and an expansion of their rent roll, they are seeking a full time Resident Services Manager to join their team based in their Gold Coast office.
This role will focus on delivering quality concierge services to one of their award winning buildings.
The Role
This role will be the central point of tailored customer service for all residents living in one of their prestige developments in Mermaid Beach.
Your role will include providing residents with a world class living experience and connecting them with community events and building initiatives.
The role is well supported with strong administrative and marketing support to allow you the capacity to deliver first class and personalised customer service to your clients.
You will work collaboratively with a dedicated caretaker to ensure that the facilities are maintained to the highest standard and residents receive a concierge-like living experience.
This role would suit a property professional or customer service superstar looking for their next career step.
This role will include -
* Communication with various stakeholders including investment owners, owner occupiers, tenants and suppliers
* Working collaboratively with internal stakeholders and departments in the delivery of quality property management services
* Management of resident notices and communications regarding facilities
* Connections with local suppliers and community engagement
* Maintenance coordination
* Assisting with the uptake of resident app
* Facilities booking and management
* Working with in house caretaking and construction team on the rectification of defects
* Leading technology
* Autonomy and flexibility in role
About You
In order to be successful in this role, you will be a highly motivated, client focused individual who is willing to work hard and be part of a supportive and collaborative team. You will also require -
* Strong customer service background ideally in hotels or real estate
* Drivers licence and reliable vehicle
* Immaculately presented
* Strong client service skills and a customer focused mindset
* Excellent written and verbal communication skills
* Great time management skills
How to Apply
Please submit your application by clicking \"Apply\" button below or email directly to *******@ventani.au.