Customer front office practitioner (rydalmere)

The Customer Front Office Practitioner acts as the primary contact for our internal and external customers, providing comprehensive support throughout the entire new build, spares, and repair/maintenance cycle, ensuring seamless communication and high‐quality service delivery.

• Competitive remuneration + Super
• Fitness Passport Discount – access to a network of gyms across AUS
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Free on‐site parking & on‐site canteen
• Personal & professional training development opportunities

• Managing Customer Enquiries: Handling spares enquiries, support requests, and service‐related communications, liaising with the appropriate teams to ensure they are processed.
• Order to Delivery: Facilitating the entire order process from demand receipt to invoicing, ensuring accurate data is captured for all release, shipping and despatch documents as required to ensure on‐time shipment to customers and compliance to Government trade compliance regulations.
• Collaboration with Back Office: Working closely with the Back Office functions, such as Industry, Finance and Trade Compliance, to ensure that customer orders are processed correctly and that relevant information is shared across functions. Ensuring continuous review and reporting of order books.
• Governance: Ensuring that the release of current builds, spares and repairs/maintenance is via the appropriate business system and that all transactions are completed accurately.
• Issue Resolution: Addressing customer issues and complaints, coordinating with other functions to ensure that solutions are implemented effectively and timely to maintain customer satisfaction.
• Reporting and Analytics: Analysing SLA adherence and ensuring that issues are understood to help guide strategic decision‐making.
• Continuous Improvement: Promoting continuous improvements through LEAN processes.
• Data Accuracy: Ensuring report systems/tools are kept up to date and status movements are accurate.

• At least 3 years' experience in office‐based, transaction work with a strong element of investigation and support.
• Experience to demonstrate strong organisational and communication skills at all levels.
• Proven delivery of tasks to ensure customer on‐time delivery.
• Oracle (or equivalent ERP system).

WE ENCOURAGE YOU TO APPLY – If this role feels right, please introduce yourself or join our community. We're committed to supporting a diverse workplace.

We're proud to be endorsed by WORK180 as an Employer for All Women and we're committed to fostering industry partnerships and development opportunities to make Thales a genuinely equitable employer for everyone.