About the Role
We are seeking an L1 - L2 Helpdesk Support Technician to join our team in Adelaide, South Australia.
The successful candidate will be based within commutable distance of our office, working in a hybrid work model.
Duties and Responsibilities:
* Support clients with operational hardware and software problems
* Use troubleshooting skills to identify problems, potential solutions, and perform escalations
* Ensure client satisfaction with resolutions
* Conduct client procedural support and training
* Recognise potential new or expansion revenue opportunities
* Support other staff
* Log tickets efficiently and accurately through our ticketing system
Requirements:
* Excellent problem-solving skills
* A drive for delivering great customer experiences
* Thorough knowledge of Windows Operating Systems
* Great organisational skills
* Basic understanding of networking
* Good understanding of desktop and web-based applications
* Knowledge of printer hardware and drivers
* Understanding of computer security concepts (Firewalls, Antivirus)
* Basic to intermediate SQL Server knowledge
* Hospitality and/or Point Of Sale experience
* Call Centre or Technical Support experience
* Experience with ticketing tools like TeamSupport
* Excellent written and verbal communication skills
* Ability to work under pressure
* Ability to work both in a team and independently remotely
* Eagerness to learn
* Fluent in English, both written and verbal, is essential
* Legally authorized to work in Australia