Additional Service Advisor/ Parts Interpreter Wanted for Busy 4WD Performance Workshop
BB Garage is an automotive & diesel performance workshop, with an industry reputation of always delivering a high-level of workmanship. We're about premium service, repairs & extensive 4WD overhauls as well as diesel performance tuning.
We're looking for a second Energetic, Passionate, Service Advisor/ *Parts Interpreter* to join our team; with a genuine interest in 4WD and a desire to support Customer Relationships to further build our brand.
What we're offering:
* A positive workplace environment with a strong focus on TEAM
* Service Advisor training for the right candidate
* 4 DAY WORK WEEK - Monday to Thursday(7:30-5:30 each day) - Real work/life balance
* No weekend work
* Good remuneration and bonuses for the right applicant.
* Additional PERKS for the right candidate
The position:
* This is a hybrid role of both Service Advisor and Parts Interpreter
* Collaborate with our current Service Advisor to deliver outstanding customer service.
* Exceed customers expectations with excellent customer service & communication
* Willing to constantly improve our customer service process, by actively seeking customer satisfaction feedback & Google Reviews.
* Allocate jobs in diary to technicians depending on needs of the customer and abilities of the team.
* Prioritise and manage diary bookings to maximise the Team's Success
* Make appointments, process repair orders, quotes and invoices
* Order / return parts as required
* Manage parts to job allocation
* Liaise with mechanics and customers, to achieve Outstanding Results
* Cross-selling additional products and services as required
* Handling associated administrative duties
* Driven to exceed set position KPIs.
The right applicant will be/have:
* Previous experience as a Service Advisor (beneficial but not crucial)
* Sales experience
* Exceptional knowledge of the 4WD Automotive Aftermarket
* An Australian Citizen or Permanent Resident (please note we are not currently sponsoring anyone on a VISA)
* KPI/ Results Driven
* Two professional references
Please note, only successful applicants will be contacted.