Join to apply for the Franchisee Engagement Manager role at Sharp & Carter.
The Opportunity: Franchisee Engagement Manager (NSW/ACT Focus)
Join a leading, global, non‑profit supply chain and business services organization that partners with a major international food service network. We are seeking an exceptional, high‑autonomy Franchisee Engagement Manager to be a trusted ambassador across NSW and ACT.
This is a critical, F2F relationship‑building role focused on regaining ground and building trust by demonstrating how strategic activities influence the Franchisee's P&L and profitability. You will be directly managing relationships with a network of approximately 390 stores across the territory, with a significant mix of single and multi‑unit owners.
Key Focus Areas & Challenges
* Account Management: High‑level Account Management and Relationship Building. Proactive engagement and enhancing customer service for the Franchisees.
* P&L & Value Creation: Translate complex supply chain, food cost, distributor performance, and quality management data into clear value propositions for store owners.
* F2F Engagement: Drive proactive, scheduled engagement (KPI measured by meeting uptake) focused on improving the franchisee's life. This is a strategic relationship role, not an in‑store operations role.
* Holding Positions in Both Directions: Communicate Franchisee needs internally (shaping team commitment) while also standing firm and articulating difficult information back to customers when necessary.
* Territory Management: Manage and service a large geographical territory, requiring frequent travel across NSW/ACT.
Who You Are (Mindset and Experience Essentials)
* Experience Priority: Proven success in a QSR/Hospitality Management, Multi‑Site Operations, or Supply Chain Management role. Store management experience with a strong operational and customer‑focused ethos is highly relevant.
* Technical Empathy: Deep understanding of the food service and supply chain environment to empathise with the complexities faced by Franchisees would be an advantage.
* Stakeholder Expert: Exceptional ability to build and maintain relationships with Franchisees (the customer) and the local brand management team (a key stakeholder).
* Action‑Oriented: Pragmatic, straight‑forward problem‑solver focused on driving practical solutions and enhancing customer service to make Franchisees “feel the love.”
The Package
* Compensation: Competitive Salary Package (including Base, Super, Bonus and Car Allowance) designed to attract top‑tier talent.
* Incentive: 10% annual bonus structure based on KPIs (including F2F meeting uptake and customer satisfaction), paid annually.
* Territory: Managing approximately 390 stores across a large geographical area.
To apply, please click the link below or contact Peter Brooks on pbrooks@sharpandcarter.com.au with your resume.
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