The Role
Rostered Tuesday to Saturday with varying shift times. By applying, you're confirming availability to work across these days.
At JD Sports, the customer is at the heart of everything we do. As an Apparel Department Manager, you will lead your department team to provide exceptional customer service to every JD customer.
You will work closely with the store's Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards and delivering the financial results for your department. You will lead by example setting the standard for how to achieve sales and key performance metrics, by coaching and developing your department team.
Responsibilities
* Model exceptional customer service, every customer, every time
* Coach team to deliver exceptional service and a 'service over task' environment
* Actively gain, maintain and share product & brand knowledge for your department
* Support management team to improve financial performance within your department
* Work with back of house team to ensure product availability
* Uphold company standards and deliver store visual excellence
Qualifications
* 2-3 years leadership experience within retail or like industry
* Passionate about delivering an amazing service experience for customers
* Positive attitude, with capacity to create a motivating environment for your team
* Proven track record in driving and exceeding set KPIs and communicate well with all stakeholders
* Excellent time management skills to ensure that daily priorities are executed in a timely manner
* Thrives in a fast paced, ever‐changing environment
* Openly shares knowledge with the wider team to achieve common goals
* Desire to develop yourself; your career and learn new skills
* Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
Benefits
* Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
* Training and development opportunities to kickstart, evolve and shape your career
* Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
* Access to an attractive staff discount! This can also be used for friends and family
* Access to our Employee Assistance Program & Mental Health champions
* One month paid parental leave for full‐time employees
JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.
Please note: by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.
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