Overview
SG Fleet AU – Canberra, Australian Capital Territory, Australia. We are seeking a Fleet Manager to be the first point of contact for customer requests and to proactively manage and review the portfolio of customers allocated. The role focuses on maximise renewals and organic growth, and supports Relationship Managers to deliver outstanding customer service while understanding customer needs.
Responsibilities
* In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management services, acting as the primary day-to-day contact for all client requests and ensuring contractual obligations and KPIs are met, with performance measurements available on request.
* Capture all business potential of clients and maximise renewals while improving margins. Support the Relationship Manager to upsell other products and services to existing clients. Introduce value-adding initiatives to strengthen the client relationship.
* Regularly review a client's fleet through effective reporting; address exceptions by managing key reports such as odometer readings, utilisation, services due/overdue, fuel and surplus vehicle reporting, and seek opportunities to reduce costs through better fleet optimization.
* Prepare quotations within required turnaround times and record outcomes via the won/lost business template.
* Proactively manage future vehicle terminations and restructures in line with best practice fleet management.
* Build rapport with clients by understanding needs and seek opportunities for revenue growth, including fee uplift. Where applicable, maintain a client strategy document and support a structured client visitation program.
Skills and Experience
* High school certificate or any tertiary qualification in a business-related field or equivalent.
* Previous experience in a customer service role.
* Business acumen and commercial awareness.
* Strong organisational and prioritisation skills; ability to meet deadlines and report progress.
* Effective verbal and written communication with good listening and probing skills.
* Analytical thinking with the ability to resolve problems in a timely and effective manner.
* Proficient in Microsoft Office (Excel, Word).
* High attention to detail.
* Knowledge of fleet management products, services, systems and processes is desirable.
About You
* Communicates professionally and plans ahead.
* Good time management skills and ability to meet deadlines.
* Discretion and tact in dealings with people.
* Creates teamwork with a flexible, open and approachable working style.
* Consistently drives high-quality work with innovative and forward-thinking approaches.
* Proven ability to think on one's feet and make sensible decisions under pressure.
* Resourceful, perseverant and accountable.
About SG Fleet
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 billion and over 1,100 employees.
What we offer
* Recharge and relax with up to 4 wellness days every year.
* Industry-leading 20 weeks paid parental leave.
* Monetary service milestone awards.
* Career progression opportunities.
* Education support including a learning budget per year and free access to LinkedIn Learning.
* Two paid volunteer days each year.
* Health and wellbeing support including a subsidy and an Employee Assistance Program.
What's next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance and career development. We are an equal opportunity employer. Interviews may occur prior to the application close date. A pre-employment screening may be required.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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