We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a part time position (0.6 FTE).
Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM
In this role, you will make an impact in the following ways:
* Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
* Analyze customers' needs, gather pertinent information, and open work orders.
* Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
* Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
* Work with the Service Supervisor and/or Team Lead to schedule job assignments.
* Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
* Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be successful in this role you will need the following:
* Demonstrated administrative experience in Automotive, Construction or other Trade related fields.
* Experience of delivering first class customer service
* Demonstrate care and attention to detail
* Experience or knowledge of automotive industry would be highly beneficial.
* Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays