Administration/Support Coordination Assistant Disability Services – Grafton
AWARD & CLASSIFICATION
APPOINTMENT STATUS
PROBATIONARY PERIOD
HOURS
BASE LOCATION
Permanent
6 Months
Up to 35 Hours per week
Grafton
Are you looking for a role working in an organisation that makes a real difference in the community and supports people living with a disability to reach their goals?
Then this is the role for you! At the Family Centre we are proud to be NDIS providers. Our team is driven by a desire to assist people to achieve their goals and we take pride in providing high-quality services and support.
Our Administration Worker/Support Coordination Assistant provides advanced administration support to the team. Training will also be provided in working with participants to manage and better understand their NDIS plans, navigate and coordinate connections to informal, mainstream, and community supports, and facilitate innovative progress towards achieving their goals. Upon completion of initial training, the role will be responsible for providing high-quality, NDIS-funded, Capacity Building Services.
About the Role
Key duties will include:
* Greet all visitors, ensuring they sign in and out
* Respond to incoming calls, service enquiries, and call distribution
* Participate in intake to receive referrals and assess requests for TFC Disability Services
* Respond to service enquiries and complete both general and complex administration tasks
* Manage onboarding workflow including assessment and documentation of participant needs
* Support participant NDIS plan implementation, monitoring, and review
* Collaborate with healthcare professionals, families, and community organisations
* Provide ongoing support and follow-up to ensure the effectiveness of services
* Build strong relationships with participants, their families, and external service providers
* Co-operate and collaborate with other TFC staff and service providers to ensure coordinated service delivery
* Update participant support plans and complete NDIS participant reports
Required for this role:
* High level of administration experience in a fast-paced environment
* Highly developed communication and interpersonal skills, both written and verbal, for establishing effective working relationships and ongoing rapport in the community
* Exceptional time management skills and the capacity to adapt to a changing environment
* Intermediate skills in MS Office suite including Word, Excel, Outlook, and databases
* A Current NDIS Worker Screen, Police Check and Working with Children Check, or able and willing to obtain
* Rights to work in Australia
Highly Desirable:
* Experience working within the community sector supporting people with disability, complex needs, and mental health challenges
* An understanding of relevant legislation, NDIS Code of Conduct, and the range of community and mainstream services that may be required for participants
* Qualifications in Community Services, Counselling, Mental Health and/or Disability Supports
Selection Criteria
* Tertiary qualifications in Administration or Business are an advantage
* Experience working in a fast-paced office or reception role
* Advanced IT skills & proficiency in the Microsoft Office Suite
* Excellent customer service and relationship-building skills
* Sound organisation skills
* Highly developed interpersonal, written, and oral communication skills
* Experience in supporting referral processes to community and mainstream services
* Current driver’s license and comprehensively insured vehicle
The Family Centre values diversity, lived experience, and cultural knowledge. We respect the place first nations people hold in our community and encourage applications from Aboriginal and Torres Strait Islander peoples. Equally, we encourage people with disabilities, and people from culturally diverse backgrounds to apply.
How to Apply
Please include your resume and a cover letter addressing the above selection criteria in your application. Download a copy of the position description below.
We are only accepting applications that are submitted via the ‘APPLY HERE’ button below. Please do not submit your application by email.
This position will remain open until it is filled. If you are interested in this position, do not hesitate to apply as we will be screening submissions as they come in.
For more information about the position please contact Steve Simmons at using the subject line: Administration Worker/Support Coordination Assistant
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