Warehouse organising and delivery booking is a major part of the Aurora business. You will be working both in the office and in the warehouse. In the office you will book in deliveries with delivery drivers, installers and customers using a calender. You will also be required to check off delivery dockets for incoming goods. Along with other associated tasks. In the warehouse you will be required to unload trucks, load trucks and vans organise the furniture to found when time of delivery. Clean the warehouse to keep this in an orderly manner. Assembly of furniture and deliveries will be required from time to time. But we generally use contractors for this. The result will be deliveries organised and booked, the warehouse tidy ad organised, and problems attended to and other small projects around the business will be completed with the extra resource.
**Key Responsibilities & Duties**:
**Major Responsibilities include but are not limited to**:
Major Accountabilities:
- Attend to incoming and outgoing deliveries using our computer systems
- Liase with customer in a friendly and professional manner
- Work closely with salepeople to keep their customers happy
- Able to solve problems systematically and rely on the team for this
- Able to communicate clearly to get jobs done accurately
- Have a willing attitude to do any job with any spare time you may have.
General:
Ø Provide good example by way of being 100% loyal and honest to our team and the business.
Ø Be a decision maker with a keen business acumen and understanding of Customer Service needs.
Ø An appreciation of detail with a logical approach to problem solving.
Ø Come forward with ideas for continuous improvement and training.
Ø Use Auroras Core Values as a sounding board for all business activities.
Ø Good problem-solving skills with willingness to take ownership of technical challenges and seeing them through to completion.
Ø Be a decision maker that takes responsibility for the outcomes.
Ø Use business rationale and ability to understand customer needs.
Ø Strong communication skills with sales
Ø Have an appreciation of various trades with a view to understanding their mobile workspace requirements.
Ø Go above and beyond as the 'go-getter' who seizes opportunities as they arise.
Ø Have a good degree of fitness and physical resource.
Ø You will have access to confidential information which must be protected and must not be shared or divulged to any unauthorised person at any time.
Working Relationships:
Internally this position works with:
Ø Management team
Ø Sales department
Ø Whole team!
**Salary**: $45,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 3 years (preferred)