Job Title:
Customer Accounts Administrator
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About the Role:
This is an exciting opportunity to join our team as a Customer Accounts Administrator. As the first point of contact for customer account enquiries, you will be responsible for managing all aspects of customer accounts including cash collection, payment allocation, dispute resolution, and credit claims.
Main Responsibilities:
* Achieve individual debtor's ledger monthly targets
* Ensure cash collections are achieved to target
* Maintain accurate and up-to-date accounts, including trading statuses and payments
* Investigate and reconcile customer credit claims using Navision and Cyltrack
* Perform tasks relevant to the position, such as banking, reporting, and email management
Requirements:
To succeed in this role, you will need:
* Minimum 3 years' experience in credit control, debtor's ledger, and cash collections
* Strong problem-solving, reconciliation, and communication skills
* Advanced Navision and ERP experience is preferred, with intermediate MS Office skills required
* Ability to work as part of a team and meet deadlines
* Certificate IV in Credit Management is highly regarded
What We Offer:
We offer a dynamic and supportive environment that encourages continuous learning and development. You will enjoy a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Benefits:
* Competitive rates
* Short-term incentives
* Long-term bonuses available
* Recognition Awards and Education Assistance
* Discount offers from partners on insurance, new car purchases, computers, and private health insurance
* Ongoing career development & training
* Personal and professional counselling and support via Employee Assistance Program (EAP)
Join Our Team:
We value diversity and encourage applications from people of all ages, nationalities, abilities, and cultures. Suitable candidates will be required to complete background checks, which may include police checks, pre-employment medical assessment, and drug and alcohol testing.