OverviewSenior Client Success Manager to join the Xtend Client Success team and drive deep client relationships with our top performance marketing accounts.
Help customers achieve their business goals through multichannel digital marketing strategy and optimisation.What You'll DoLead end-to-end implementation and strategy for high-value digital campaigns, ensuring every touchpoint delivers value and aligns with client objectivesOversee sales order validation, lead strategic onboarding sessions, and coordinate cross-functional campaign fulfilment with precisionOwn the client relationship, serving as the primary point of contact and strategic advisor for enterprise clients, building trust and ensuring long-term retentionMaintain reporting cadence, communication, and strategic reviews—analysing and presenting performance insights based on platform data, key insights and optimisation recommendations, and ROI narratives tailored to business outcomesDrive proactive performance management in collaboration with the Xtend Digital Trading team, identifying opportunities for optimisation and risk mitigation earlyDesign and execute account growth strategies, identifying expansion opportunities and incremental revenue streams through upselling and cross-functional collaborationPartner closely with internal stakeholders to continuously evolve best practices in enterprise customer management, campaign execution, and cross-team communicationProvide leadership to the broader Client Success team—coaching on digital marketing strategy, client engagement, and effective communication of campaign impactSupport the Client Success Lead in talent development across all team members including onboarding and individual development plansChampion business process improvement and operational efficiency; contribute market insights that help shape the product roadmap and service evolutionWho are you?
We're Looking For Someone Who BringsExperience working in a digital marketing agency, with expertise in performance channels such as SEM, Paid Social, and Programmatic, the latter being preferred for our business needsDeep knowledge of market trends, competition, and customer needs, with the ability to translate insights into actionable strategiesExtensive experience managing complex client relationships, delivering exceptional service, and fostering trustProven ability to develop media strategy, analyse market opportunities, and create compelling proposalsConfidence in delivering persuasive presentations and negotiating favourable terms that benefit both clients and the business; strong presentation skills, including experience with CMO level and Business Owner audiencesWhy Join Us?
Xtend is part of News Corp Australia and offers access to the full funnel media across the News Corp Australia product offeringThis role will be the 2IC to the Client Success Lead, with future career progression opportunities inside Xtend and across NCABe part of a passionate team that values creativity, collaboration, and innovation, backed by one of Australia's best Digital Trading teamsWork with key clients with national footprints across diverse industries, helping them to achieve their business goalsEnjoy a fast-paced, rewarding environment where your contributions make a real impactAccess ongoing professional development opportunities to grow your career, backed by NCA's capability and learning divisionWho are we?
We are Australia's most impactful media group, informing, advocating and inspiring all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by millions to provide the information and inspiration they seek.
We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards.What's next?
Apply now or for more information on careers at News Corp Australia visit you require accommodations or adjustments throughout the recruitment process, please let us know.
For more information regarding Diversity, Equity and Inclusion at News Corp Australia, please visit under the DEI section.
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