Technical Support Specialist
Join a dynamic team and take on the challenge of providing site-based technical support to ensure seamless operations. As a Technical Support Specialist, you will be responsible for conducting maintenance and troubleshooting activities as part of a national User Experience team.
About the Role:
* Project work, onsite support, remote user support, and travel to other locations as required (this could include domestic and international travel)
* Acting upon incident and requests, providing prompt solution-based support
* Data entry into IT systems for analysis or further escalation if required
* General software and hardware support including Windows 10, Windows 11, Office 365 Suite, Active Directory, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
You Will Bring:
* Demonstrated experience of providing desktop/field services within an enterprise level organisation
* Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop
* Experience working with Apple products and/or completed Microsoft or vendor-based courses
* Experience in use of ITSM systems (IT Service Management highly desirable)
* Strong customer service focus and professional communication skills
* An ability to work on site, 5 days per week with a 24/7 on-call rotation
* Australian drivers' licence and reliable car (expenses to be claimed)
Why Join Us?
We value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude, and potential for development.
Benefits:
* Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice, and regular development reviews
* Advance your career – Access new roles via our internal careers hub
* Flex your work – Hybrid options, flexible hours, mobility, and part-time roles (customer needs permitting)
* Celebrate together – Social events, cultural celebrations, end-of-year functions, and more
* Wellbeing matters – Health and wellness resources, tailored leave, and support options