This is a unique opportunity to embark on an exciting career path as an IT Support Specialist. The role involves providing expert technical assistance to end-users, resolving complex issues, and ensuring the smooth operation of our IT systems.
The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt to new technologies.
Responsibilities include:
* Providing first-level technical support to end-users
* Responding to and resolving IT support requests
* Assisting in the installation, configuration, and maintenance of computer systems
* Supporting end-users with application issues
* Documenting and tracking all support requests and resolutions
Skills and Qualifications
* A degree in Information Technology or a related field
* Strong knowledge of Windows operating systems, Microsoft Office Suite, and common IT hardware and software
* Familiarity with ERP systems and manufacturing software
* Excellent organizational skills and attention to detail