Add expected salary to your profile for insights
Join a thriving global eCommerce brand transforming the wellness industry!
BlockBlueLight is a world leader in blue and artificial light–blocking products - and one of New Zealand's fastest-growing companies. We were recently ranked 4th in the NZ Deloitte Fast 50 for 2025, recognised for exceptional growth across NZ, Australia, USA, and UK/EU.
BlockBlueLight is not just a brand; it's a movement dedicated to promoting eye health, quality sleep, and overall wellbeing. As pioneers in the science behind digital eye strain, screen overuse, and the impact of blue light exposure on sleep and wellbeing, we provide innovative solutions to mitigate these effects. Our mission is to make blue light awareness mainstream and empower individuals to thrive in today's digital world. Join us in cultivating a team passionate about enhancing people's health and wellbeing.
As we expand globally, we're searching for an exceptional Customer Experience Manager to lead our pre-sales and support teams and, together with the Head of Business Operations, help shape the next phase of our customer experience.
In this role, you'll manage and develop team members, uplift performance, refine processes, and ensure our customers receive outstanding support at every touchpoint. You'll be hands-on, people-focused, and excited to build structure in a rapidly scaling environment.
This role has the option to be remote from anywhere in Australia, Head Office and most of the customer team are based in Hamilton, New Zealand, so there will be some travel to NZ required.
What you'll do
* Lead, coach, and develop our dedicated customer team
* Manage daily operations across all customer communication channels
* Handle escalations and ensure consistently exceptional service
* Improve workflows, SOPs, and service quality
* Build strong product knowledge and capability across the team
* Collaborate with Logistics, Marketing and Product
* Provide reporting and insights to support business decisions
* Help design the future structure of the customer support function as we grow
What you'll bring
* 3+ years in a customer leadership role
* Strong coaching and people management experience
* Knowledge of CRM software and other ERPs
* Outstanding communication and problem-solving skills
* Experience improving processes in a fast-paced environment
* Confidence working with data and escalations
* A keen interest in health and wellness
* Experience with Shopify and Gorgias
What we offer
* Staff discounts on our premium wellness products
* Opportunities to grow as we continue scaling globally
* If you're passionate about improving customer's experience and excited to lead a team within one of NZ's fastest-growing companies, we'd love to hear from you.
Apply now and be part of something exceptional! Only applications received via Seek will be accepted.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Customer Experience Manager?
* How many years of people management experience do you have?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Featured jobs
* Customer Care Manager – Progility Technologies (15d ago)
* Customer Success Manager – Podium (21h ago)
* Senior Operations & Customer Experience Specialist
* Other listings may be added as applicable
What can I earn as a Customer Experience Manager
#J-18808-Ljbffr