Remote technical support specialist

Mid-Market Service Expert

A leading Australian Managed Service Provider is seeking a skilled IT professional to provide remote service desk support for various environments.

This role involves supporting servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.

* Providing technical assistance using automation and AI to deliver fast support.
* Occasional onsite work to deploy solutions for customers.


Requirements:

* Advanced understanding of end-user support and Active Directory.
* Comprehensive knowledge of Windows Server, Azure, and Exchange.
* Genuine exposure to technical infrastructure from desktop to firewall, including LAN & WAN networking.
* An understanding of ticketing systems and customer service principles.


Benefits:

* A competitive package, including salary, training, and flexible working arrangements.
* Free access to Uprise coaching sessions with qualified psychologists or counsellors.
* Hybrid working arrangements for a satisfying work-life balance.
* Opportunities for personal and professional development through our FastTrack mentor program.