**Job Title:** Automotive Service Advisor
About the Role
This is a Full-Time position within a reputable car dealership, based in Shepparton. As an Automotive Service Advisor, you will be responsible for ensuring customer satisfaction and coordinating vehicle repairs.
Your daily tasks will include:
* Greeting customers, discussing vehicle issues, and providing service estimates.
* Coordinating with technicians, ensuring timely updates to customers, and handling approvals for additional work.
* Maintaining quality control and clear communication to uphold high service standards.
* Reviewing completed jobs, addressing any issues, and preparing for the next day, all while ensuring customer satisfaction.
About You
We are looking for a skilled professional who has previous experience in an automotive service advisor role in Australia, preferably with Volkswagen/Audi. You should have strong technical knowledge and excellent communication skills.
You will need to possess:
* A valid Australian driver's license.
* Permanent residency or Australian citizenship.
We offer a supportive environment focused on long-term customer relationships. Our team values stability, career growth opportunities, and a competitive salary package with performance-based bonuses.
What We Offer
We provide:
* A stable and well-respected local business with strong community ties.
* Opportunities for career growth within a family-owned business.
* A supportive environment focused on long-term customer relationships.
* Competitive salary with performance-based bonuses.
* Access to ongoing training and professional development.
* Employee discounts on vehicle purchases and servicing.