Company Description
* Full time opportunity
* 75 hours per fortnight
* Based in Adelaide
Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
The Role
The role is a phone based role that drives business growth while ensuring the quality and compliance of new business. They manage scenarios from accredited brokers to enhance the customer experience, maintain service level agreements, and offer coaching for submission quality improvement, thereby mitigating risks. Additionally, they build and manage mutually beneficial relationships with key community influencers, provide backup support to other regions, and manage operations to meet financial targets, including supporting brokers in regions without physical presence.
Your key responsibilities will include, but are not limited to:
* Develop and expand connections with potential and existing mortgage brokers to drive business growth.
* Identify partner needs to recommend appropriate products and services for effective sales.
* Create and implement marketing and territory plans for relevant markets.
* Work with approved aggregator groups and initiate contact with partners.
* Demonstrate the advantages and value of Beyond Bank's products and services through meetings and training sessions.
* Track personal and team performance in meeting sales and activity targets.
* Utilise knowledge of the bank, market, and partners to identify opportunities, risks, and returns.
* Prioritise tasks that impact customer experience and align partners with Beyond Bank's strategies and values.
* Promote and apply good risk management practices, ensuring a positive risk culture and effective compliance management.
* Clearly and concisely communicate complex information, using various methods to enhance understanding.
Qualifications
About You
* Business-related degree and/or postgraduate professional qualification
* 5+ years of experience in mortgage lending
* Proven success in business development and relationship management
* Strong understanding of mortgage credit policies and processes
* Knowledge of operational, audit, and compliance requirements in a financial organization
* Previous experience dealing with mortgage brokers
* Strong skills in business development, sales, and lending
* Excellent written and verbal communication skills to facilitate relationships
Additional Information
See yourself in our team
The Broker team of Beyond Bank consists of professionals dedicated to cultivating and managing relationships with mortgage brokers. They provide support, training, and resources to brokers to effectively promote the bank's mortgage products. Their efforts are aimed at driving loan origination, ensuring compliance, and enhancing the bank's competitiveness in the mortgage market.
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
And there's even more benefits:
* Additional 3 paid work-life balance days to boost your annual leave
* Paid community volunteer days to support many community charities across Australia
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
* A flexible, and diverse working environment
* Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now
To find out more about Beyond Bank visit or for more information contact [email protected]
Applications close 19/12/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.