Job Title
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* Key Responsibilities:
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">* Deliver exceptional customer experience through phone and email interactions.
* Assist with contract management, training claims, loan applications, and related documentation.
* Address and follow up customer inquiries within service standards.
* Maintain accurate customer records and provide administrative support.
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About the Role
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This dynamic position offers a collaborative work environment where you will have the opportunity to build strong relationships with stakeholders, solve challenges, and contribute to the company's success.
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Requirements
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To succeed in this role, you will need:
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* Excellent communication and interpersonal skills, including phone and email etiquette.
1. Ability to build relationships with various internal and external stakeholders.
2. Accurate and efficient data entry skills with a high attention to detail.
3. High computer literacy across various software applications.
4. Demonstrated ability to interpret and analyse information.
5. Proven experience in meeting set KPIs and customer service standards.
6. Strong initiative and self-management skills.