APG Workforce is currently seeking an experienced and enthusiastic Customer Service Manager to join our client's team at their Laverton site. This is a fantastic prospect for someone looking to step into a leadership role within a dynamic and supportive environment.
About the Role:
As the Customer Service Manager, you will be responsible for managing day-to-day operations of the telesales/customer service team. You’ll support the Sales Manager, guide your team, and ensure customer satisfaction through timely and professional communication.
Key Responsibilities:
Lead and support the telesales/customer service team
Handle daily customer order calls and data entry
Respond to calls, emails, and customer enquiries
Process credits, standing orders, and pricing updates
Assist with reporting, customer surveys, and promotional upselling
Mediate disputes and maintain high standards of customer service
What We’re Looking For:
Previous experience in a similar role or fast-paced customer service environment
Excellent phone manner and written communication skills
Strong organisational and leadership skills
High attention to detail and ability to meet deadlines
Experience with Microsoft Office and internal CRM/order systems
A proactive, team-oriented attitude
Nice to Have:
Understanding of HACCP, ISO9002, Halal certification or similar systems
Experience with telesales or outbound calling in a food production or FMCG workplace
Why Apply?
Stable full time hours
Be part of a growing and supportive team
Career development and training opportunities
�� Apply now or contact us today to find out more!
📌 Customer Service Manager
🏢 Apg Workforce
📍 Laverton