Join to apply for the Workforce Planner role at Safe Steps Family Violence Response Centre1 week ago Be among the first 25 applicantsJoin to apply for the Workforce Planner role at Safe Steps Family Violence Response CentreIntroduction:Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.Our vision is safety, support and respect for all victim-survivors of domestic and family violence.Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.Description:THE ROLEWe are looking for a Full Time Workforce Planner to join our growing team!The Workforce Planner will be responsible for delivering workforce planning/forecasting, whilst also providing hands on support through the accurate and effective rostering accommodating a 24/7 crisis response service.The Workforce Planner will undertake a range of operational rostering activities, workforce planning initiatives, data analysis and reports to ensure that workforce outcomes are achieved or that workforce challenges are addressed by the people responsible. This person is expected to have a high level of knowledge and skills in the use of our human capital management system and processes and is expected to exercise initiative and judgment where practices and direction are not clearly defined.This is a Permanent, Full-Time role based in office and the salary is dependent on experience.Key ResponsibilitiesWorkforce PlanningRoster & Workforce Planning - Key ResponsibilitiesMaintain accurate schedules to meet crisis service demands.Build rosters that balance efficiency and employee satisfaction.Analyse trends and advise on sustainable roster strategies.Coordinate rosters for training, leave, and skill coverage.Operations - Key ResponsibilitiesMonitor Daily Operations Oversee real-time performance, call volumes, and service levels.Process Improvement Identify inefficiencies and recommend solutions to enhance workflow and client experience.Collaboration & Communication Liaise with team leaders, QA, and training teams to align on goals and support frontline staff.Compliance & Quality Ensure adherence to policies, procedures, and regulatory requirements.Payroll And Timesheet Management - Key ResponsibilitiesTimesheet ManagementOversee the accurate and timely submission of staff timesheets for each roster period.Resolve discrepancies or missing information in collaboration with team leaders and employees.Payroll PreparationCompile and prepare verified timesheets for payroll processing on a fortnightly basis.Ensure all relevant data is ready for extraction and submission to the payroll team within required deadlines.Skills and Experiences:KEY SELECTION CRITERIA - EssentialSignificant experience in staff planning, scheduling, and real-time resource management within a contact centre 24/7 environmentProven experience in workforce planning/forecasting as well as effective rosteringExperience in real time analysis and data analysis gained within a contact Centre EnvironmentWell-developed problem-solving skills to be adaptable and manage scheduling changes and challenges as they arise with key partners across the organisationStrong knowledge of legislation and regulations including award and agreement interpretationKEY SELECTION CRITERIA - OtherExperience in Human ForceUnderstanding of the SCHADS awardBachelor’s Degree in Data, IT or Business or ManagementINTERESTED? APPLY TODAY!If this sounds like the role for you then click on the 'Apply Now' button below.Please note:Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIndividual and Family ServicesReferrals increase your chances of interviewing at Safe Steps Family Violence Response Centre by 2xSign in to set job alerts for “Workforce Planner” roles.Docklands, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 16 hours agoMelbourne, Victoria, Australia 4 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoSouthbank, Victoria, Australia 23 hours agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoWork Order Coordinator / Call Centre AgentMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 23 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoNoble Park, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoCustomer Experience Coordinator - TraineeshipDerrimut, Victoria, Australia 1 month agoDandenong South, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 month agoGlen Waverley, Victoria, Australia 1 day agoBentleigh, Victoria, Australia 4 weeks agoWe’re unlocking community knowledge in a new way. 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