3 days ago Be among the first 25 applicants
Osborn House is a luxury boutique hotel nestled in the rolling hills of the Southern Highlands - a place where old-world charm meets modern luxury. We're on the hunt for a Guest Service Agent to join our front office team and help deliver seamless, personalised service to every guest who walks through our doors.
About the Role:
As a Guest Service Agent, you'll be the first point of contact for our guests — welcoming them on arrival, assisting throughout their stay, and ensuring their experience is smooth, warm, and memorable. You'll be part of a passionate, professional team and play a key role in creating the relaxed luxury atmosphere Osborn House is known for.
What You’ll Do:
* Greet guests and handle check-in/check-out procedures
* Assist with guest requests and reservations
* Manage daily front office tasks and communications
* Work closely with housekeeping, spa, and F&B teams to coordinate guest needs
* Maintain accurate records and uphold service standards
What We’re Looking For:
* Previous experience in a guest-facing hospitality role (preferred but not essential)
* Strong communication and organisational skills
* A warm, genuine, and professional approach
* Flexibility to work across a rotating roster, including weekends
* Experience with Mews or similar PMS (preferred but not essential)
Why Join Us?
* Work at one of Australia’s top regional luxury hotels
* Be part of a supportive, tight-knit team
* Opportunities for growth and development within the group
* Staff meals and uniform provided
* Access to industry perks and benefits
If you love hospitality, thrive on creating exceptional guest experiences, and want to be part of something special — we’d love to hear from you.
Apply now!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
* Industries
Hospitality
Referrals increase your chances of interviewing at Osborn House by 2x
Get notified about new Guest Service Representative jobs in Bundanoon, New South Wales, Australia .
Guest Relations Assistant (Casual) / Watersleigh
Watersleigh, New South Wales, Australia 4 months ago
Nowra, New South Wales, Australia 2 weeks ago
Clinical Support Officer - Shoalhaven District Memorial Hospital - Rehabilitation Ward
Nowra, New South Wales, Australia 2 weeks ago
Bowral, New South Wales, Australia 2 weeks ago
Administration Officer Level 2 - Shoalhaven District Memorial Hospital - Rehabilitation ward
Nowra, New South Wales, Australia 2 weeks ago
Marulan, New South Wales, Australia 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr