Full Time Permanent Position | $100,000 - $110,000 + Super | South East Location
Your new company
Our client is a large well known organisation located within the Cardinia Shire who is looking for an experienced Team Manager to lead a team of six in their forever growing organisation. Our client is a leading brand for the equine industry with an outstanding portfolio of products distributed nationally and internationally for over 40 Years.
Your new role
- Manage a team of customer service staff, including mentoring and developing the team
- Design and deliver excellence in the overall customer service for both local and international customers
- Continuously improve the customer service and fill in during absences
- Address any issues/disputes from customers in a calm, professional manner and keep accurate records
- Maintain an orderly and prioritised workflow
- Liaise with other departments to achieve improvements in customer service levels
What you'll need to succeed
- A wealth of experience in Customer Service and Team Management(Minimum 3 years)
- Excellent client-facing verbal and written communication skills
- The ability to remain calm and work well under pressure in a fast-paced environment
- Creative thinking, advanced troubleshooting and multi-tasking skills
- Advanced level of Microsoft Office knowledge to analyse data and create reports
- Working knowledge of customer service software, databases and tools to draft reports, interpret results and keep organised records
- Ability to think strategically while demonstrating excellent organisation, time management and planning skills
- Prior experience within an agricultural or equine like setting is desired not but essential
What you'll get in return
You will be the core of a vibrant team within a fast-paced environment where you will manage a team, databases, customers and more within a growing organisation. You will be using modern tools and technology to complete your task and you will be rewarded with a competitive salary of $100,000 - $110,000 + super depending on experience.
**LHS 297508** #2755427