To provide high‑quality, efficient, and proactive administrative support to the Care Coordination, Rostering, and Human Resources functions. This role contributes to service delivery excellence, workforce coordination, and compliance reporting into the Outlet Manager.
This role is full time.
Key Responsibilities
Administrative Support
* Maintain accurate records, databases, and documentation in accordance with policies.
* Prepare correspondence, reports, meeting minutes, and internal communications as required.
* Support with incoming calls, email enquiries, and general office communications, directing items to the appropriate team members.
* Support the continuous improvement of administrative systems, ensuring efficiency and accuracy.
* Assist with maintaining office supplies, equipment, and general operational needs.
2. Care Coordination Support
* Assist the Care Coordinator with Service User onboarding, file management, and documentation preparation.
* Update Service User information, care plans, and service notes within relevant systems, ie, Carelink, ViClarity.
* Coordinate and schedule Service User reviews, and assessments as required.
* Follow up with Service Users, families, and external stakeholders, Plan Managers to support timely service delivery.
* Generate reports and data extracts to support monitoring of Service User services and compliance.
3. Rostering Support
* Assist the rostering team with the creation, modification, and maintenance of staff rosters.
* Ensure changes to Service User needs and staff availability are reflected accurately in the scheduling system, Carelink.
* Communicate roster updates to support workers in a timely and professional manner as required.
* Support the rosters with daily troubleshooting and coordination of shift coverage.
* Monitor roster compliance, travel time, and service gaps, escalating issues where required.
4. Human Resources Support
* Assist the HR function with recruitment administration, including posting job ads, scheduling interviews, and managing applicant correspondence.
* Prepare onboarding documentation, employment packs, and training profile for new staff in Ausmed.
* Maintain employee personnel files and ensure documents are kept up to date and securely stored.
* Support compliance activities including NDIS Worker Screening, Working with Children's Checks, etc, tracking.
* Provide administrative support for HR programs, staff engagement activities, and performance review processes.
5. Quality, Compliance, and Reporting
* Ensure all data entry and documentation meet internal quality standards and compliance requirements.
* Assist with audits, reporting, and preparation for accreditation activities.
* Identify process improvements and contribute suggestions to enhance service delivery.
* Maintain confidentiality and adhere to privacy legislation at all times.
6. Teamwork and Communication
* Build effective working relationships across all teams within Simply Helping.
* Demonstrate professional communication with Service Users, staff, and external stakeholders.
* Participate in team meetings, training, and organisational initiatives as required.
* Support a positive, collaborative, and Service User‑focused workplace culture.
If you have previously worked in an administrative function in home care/ community care sector, we would be delighted to hear from you. Immediate commencement is available.
A NDIS Worker Screen Check and Working with Children's check is a mandatory employment requirement.