Front Office Duty Manager - InterContinental Hayman Great Barrier Reef
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Front Office Duty Manager - InterContinental Hayman Great Barrier Reef
role at
IHG Hotels & Resorts
About Us
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The
InterContinental Hayman Great Barrier Reef
will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
What's the job?
As Front Office Duty Manager, you will oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life. You'll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards. Your responsibilities include ensuring all colleagues are trained in systems, security, cash handling, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies.
You will work closely with the Security Department to maintain a safe environment for both guests and staff. In the absence of the Resort Manager, you will be responsible for supervising the overall hotel operation, including restaurants, bars, and events. Additionally, you'll monitor guest feedback from various channels to implement detailed action plans, liaise with the Front Office Manager to manage VIP guest schedules, and oversee the night audit and financial reporting functions.
You will also drive financial performance through upselling initiatives, ensure safe and accurate cashiering procedures, and manage labour costs in alignment with budgets and business demands.
Salary range $75,000 - $85,000 (excluding superannuation)
What We Need From You
Completed Tertiary Studies in Hotel Management or Business Degree
Minimum 3 years' related management experience in 5 star, luxury hotel industry.
Flexibility - night, weekend and holiday shifts are all part of the job
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Fluency in the local language - extra language skills would be preferred
Strong interpersonal skills both written and verbal
Literate and tech-savvy - knowledge with PMS specifically opera is a must
You'll have a current clean driver's license
Able to travel on boats without sea sickness
Certification – QLD Responsible Service of Alcohol Certification
About You
We are looking for enthusiastic and professional team players who know how to deliver great service and exceed colleague & guest expectations. Ideally, you will have experience in a similar role, have excellent communication skills, have a positive and friendly attitude that is engaging to other colleagues and leaders and be able to provide a high-level of service excellence.
What You Can Expect From Us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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