OverviewAn exciting opportunity has arisen for an Account Manager at our Underwood branch.
Reporting to the Commercial Manager, you'll work closely with our experienced account management team to drive customer success across our freight and logistics network.Your role will be to strengthen long-term partnerships with key customers, ensuring retention and growth while delivering solutions that meet the unique needs of the transport industry.We're seeking someone who can combine strong relationship management with an analytical mindset.
You'll be confident presenting to customers, able to communicate clearly, and passionate about improving the customer experience in the transport sector.Key ResponsibilitiesImplement, and monitor customer retention and growth strategies across your assigned freight accounts.Maintain accurate and up-to-date records of all customer interactions in the CRM system.Build and maintain strong relationships across your client portfolio, focusing on the broader supply chain and logistics needs.Monitor customer freight volumes and revenue forecasts, reporting variances and trends to internal stakeholders.Act as the primary voice of your customer accounts, identifying opportunities for service improvements and innovative transport solutions.Champion a seamless customer experience by coordinating with senior stakeholders in accounts, customer service and operations to resolve issues and optimise service delivery.Skills and ExperienceStrong communication and influencing skills, with experience presenting quarterly account performance in person and via video calls.Analytical and commercially minded, able to interpret customer data and identify opportunities.Excellent organisational and planning skills with strong attention to detail.Knowledge of transport services, supply chain operations, and industry developments desirable.Experience with the use of CRM systems and MS Office (Word, PowerPoint, Excel).
Strong written and verbal communication skills.Current motor vehicle licence and car.Join a team that delivers excellence every timeAt Border Express, we've been setting the standard for exceptional service and results for over 40 years.
As we enter an exciting phase of growth and innovation, we're raising the bar higher than ever before.We are an Equal Opportunity Employer who provides an inclusive work workplace and embraces the diverse talent of its people.
We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.We work hard to create a safe and inclusive environment for all.
We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.At Border Express, we're not just moving freight - we're moving boundaries.
Join us.Border Express is proud to be a division of Freight Management Holdings (FMH).
Application questionsYour application will include the following questions:How many years' experience do you have in a client services / account management role?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
Do you have experience in a role which requires relationship management experience?
Which of the following Microsoft Office products are you experienced with?
What's your expected annual base salary?
For more than 30 years, we have committed to deliver only the best service and the best results.
And now as we move into a new age of growth, we have set the bar as high as it will go.
We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier, we are committed to deliver 100%.
There is no compromise.
Near enough is very definitely not good enough at Border Express.
It's not good enough for us and it shouldn't be good enough for you either.
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📌 Account Manager
🏢 Border Express
📍 Launceston