At Bellarine Smash Repairs, Moolap, we pride ourselves on providing quality small to medium repairs for our customers. Our team of 23 works with the latest technology and tooling. We have a spacious workshop with separate work areas for our Panel and Paint divisions. Enjoy a steady stream of work and monthly team BBQs!With our team, you will be supported and valued for the long term.The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Bellarine Smash, Moolap.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrivalKeeping customers informed about the repair process and expected completion dates for their vehiclesContacting customers to ensure satisfaction with the AMA experienceManaging telephone and email correspondenceSupporting management with inventory (parts, paint, consumables, etc.)Liaising with insurance providers regarding claims and repairsDemonstrating key characteristics, skills, and experience relevant to the roleProven experience in a Customer Service positionHighly professional and personable with strong relationship-building skillsStrong systems experience and competent computer skillsExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friendDiscounts on parts and toolsUniforms provided24/7 professional counselling for team members and their immediate familiesWe understand that non-standard work hours may be needed and are happy to discuss options available for this role or similar roles across our business.We champion our team because our people set us apart and drive our success. We focus on individual strengths and value differences to bring out the best in people, enhancing their skills and capabilities for fulfilling careers.AMA Group is an equal opportunity employer. We consider all qualified applications regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our team, you’re going places. Apply or call us today on 03 5248 0334.
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