* 12 month engagement
* Location: ACT, QLD, VIC
* Ability to obtain a security clearance
* Candidate must be an Australian citizen
Key duties and responsibilities
* Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
* Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
* Deliver and design appropriate service design artefacts and communication material as required
* Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems
* Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
* Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
* Analyse and improve user experience, taking the viewpoint of the end user
* Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
* Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
* Perform additional duties or assume responsibility of functions as directed by the management from time to time
* Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
* Foster a positive workplace culture
* Perform additional duties or assume responsibility of functions as directed from time to time
Essential criteria
* Five plus years’ experience as a Service Designer
* Proven ability to work autonomously to deliver in a project and program environment
* Proven ability to work cohesively in a multi-disciplinary team to deliver shared goals
* Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
* Demonstrated experience in the development and implementation of strategic service design
* Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
* Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services
* Proven ability to identify and plan capability maturity improvements and business process improvements
* Strong communication skills, with the ability to translate between business and technical terminology
* Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
* Demonstrated personal drive and integrity whilst achieving results within legislative parameters
* Experience in and desire to mentor and upskill less experienced team members
Desirable criteria
* Relevant tertiary qualifications or requisite experience
* Experience working in agile delivery teams
How to apply:
Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.