Job Title: Client Service Manager
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Role Overview:
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We are seeking a passionate and customer-focused professional to join our team in the role of Client Service Manager.
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About the Role:
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This key position involves building and maintaining strong relationships with clients and their families.
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* Act as the primary contact for clients and their families, providing accurate and timely information about available services.
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* Manage and document client feedback, ensuring concerns are addressed in line with Amana Living's Feedback Policy & Procedure.
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* Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
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* Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
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* Ensure care plans are reviewed and updated at least annually or as care needs change.
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* Maintain accurate budget planners, updating them as services or funding levels change.
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* Conduct face-to-face visits and client contact as per current procedure
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Requirements:
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* Evidence of COVID-19 and current Flu vaccinations.
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* Ability to obtain a National Police Clearance (within 6 months validity).
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* Successful completion of pre-employment health checks and reference checks.
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* Valid Class C driver's licence.
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* Reliable vehicle with full comprehensive car insurance.
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* Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
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* Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute (ALTI) in Rivervale
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Why Choose Us?
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* Salary Packaging
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* Discounted Health Insurance
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Amana Living values diversity and welcomes applicants from all backgrounds.
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Our organisation has been responding to the needs of older people and those who care for them since 1962.
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Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
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Our values are compassion, collaboration, curiosity, inclusion and trust.
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