About TFI
Family‐owned since 1988, Thomas Foods International (TFI) is one of Australia's largest family‐owned food businesses. With teams across Australia, the US, China, Japan and Europe, the Thomas Foods brands and business partnerships grow, supply and distribute premium meat and seafood worldwide. TFI embodies a values‐driven philosophy and a positive working culture. Now is the perfect time to join this innovative, growing global business.
About the Role
The IT Helpdesk Manager will lead and manage a team responsible for the daily operations, support and service management of the company's end‐user IT devices, applications and collaboration tools. The role ensures reliable performance, security and availability of end‐user services, enabling business productivity. Responsibilities include overseeing incident management, driving service improvements, leading modernisation initiatives and acting as a key escalation point for technical and service issues. The role is based in our head office in Rose Park with occasional travel.
Key Responsibilities
* Deliver a seamless and secure end‐user experience across all devices and platforms.
* Lead, mentor and manage the service desk and desktop support teams, overseeing day‐to‐day operations of end‐user devices, desktop services, collaboration tools and EUC infrastructure.
* Define and implement the EUC strategy in alignment with organisation goals and IT infrastructure.
* Ensure timely resolution of service requests and incidents related to end‐user devices and services.
* Maintain software and hardware asset management, including lifecycle management, inventory tracking and procurement.
* Implement compliance and security standards related to endpoint management and user access.
* Manage endpoint and device management platforms (e.g., Intune, MDM, AD/Entra ID).
* Evaluate and recommend modernisation initiatives, emerging technologies, automation tools and self‐service solutions to enhance user productivity.
* Perform any other duties to support IT operations and organisational objectives.
Qualifications
* Degree or equivalent qualification in Information Technology.
* Significant experience in a senior IT or EUC leadership role.
* Strong technical expertise in the Microsoft ecosystem.
* Demonstrated experience in IT service management frameworks (e.g., ITIL).
* Proven ability to lead and develop teams, with strong stakeholder engagement skills.
* Experience managing vendor relationships, contracts and SLAs.
* Strong problem‐solving, analytical and report‐writing skills.
* Knowledge of project management methodologies.
* Exceptional communication, interpersonal skills complemented by strong organisational and time‐management skills.
* Current Australian driver's licence.
* Full Australian work rights.
Why Join Us
Fast‐growing iconic SA global brand where you can actually make a difference. Contribute to a supportive, quality‐focused environment. We'll support your professional growth and value innovation, teamwork and excellence.
How to Apply
If you're ready to lead and make an impact, submit your resume and a cover letter outlining relevant experience and skills. Please note that you must have full Australian work rights to be considered for this position.
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