Job Summary
The Information Systems and Technology team is seeking an experienced IST Support Analyst to play a pivotal role in a small and dedicated IT team.
This individual will be responsible for answering technical problems, general IT and application support, as well as supporting the configuration and maintenance of desktops, laptops, desk phones, mobile devices, data logging systems, and basic networking support.
We are looking for a resourceful and detail-oriented individual with four years' experience in a similar role, proficiency in Windows 10 and 11, Microsoft Office 365, familiarity with Windows server, Active Directory, and networks, and excellent organisational skills and the ability to take initiative.
* Log and resolve incidents and requests, and manage IT outages and disruptions;
* Deliver a positive customer support experience;
* Setup, configure, and deploy new IT hardware across the organisation;
* Create and maintain accurate documentation;
* Work closely with the IT Team and take initiative to improve IT operations;
* Effectively prioritise and handle multiple tasks simultaneously;
* Gather information relating to outages and work with senior resources to minimise downtime.