Company DescriptionOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
Job DescriptionMust have a thorough working knowledge of F&B Service & Front Office operations, including F&B, front desk, reception/cashiering procedures, and reservations.Must understand the functions of each department of the hotel, physical layouts of the hotel facilities, key personnel and their roles, daily functions, and upcoming events such as conventions and group bookings.Assist in conducting training for all F&B and Front Office employees.Attend to and direct daily front office operations as part of the team.Handle credit issues effectively.Perform any other duties as assigned by the Guest Service Manager.Assist the Director of Guest Services in formulating new procedures and directives to improve the Guest Service Department.Provide efficient, friendly, and professional service to all guests.Lead by example in attending to guest requests, striving to achieve Total Customer Satisfaction.Take initiative to ensure positive and productive interactions with internal and external customers; escalate issues to your Manager when necessary.Collaborate with colleagues and management to meet departmental and hotel goals.Respect, understand, and be sensitive to customers and colleagues from diverse cultural backgrounds.Actively promote hotel facilities and special promotions to guests.QualificationsBHM degree with 3 years of experience as a Team Leader or 1 year as an Assistant Guest Service Manager (AMGS).
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