Job Overview
* Ensure the seamless operation of our administration office by providing exceptional customer service and records management functions.
* Be the first point of contact for customer inquiries, responding promptly to their needs and concerns.
* Process payments, reconcile daily takings, and prepare banking tasks with accuracy and efficiency.
* Manage correspondence, both physical and digital, in accordance with legislative requirements.
* Develop and maintain records management systems that are compliant, accessible, and user-friendly.
* Deliver high-quality research and information retrieval services to support business operations.
* Conduct thorough research, respond to Freedom of Information requests, and ensure compliance with relevant legislation.
Requirements
* Hold a Certificate IV in Business Administration or possess relevant experience in a similar role.
* Current WA C Class Driver's Licence is required.
* Demonstrated excellent customer service skills, including communication, problem-solving, and conflict resolution.
* Strong written and verbal communication skills, with the ability to articulate complex ideas.
* Effective time management and prioritization skills to meet deadlines and achieve goals.
* Proven proficiency in Microsoft Office products, particularly Excel, Word, and Outlook.