Job Opportunity
We are seeking a Guest Service Agent to join our team, responsible for providing exceptional customer service to guests throughout their stay.
* Upon arrival, you will create a warm and welcoming atmosphere, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Key responsibilities include:
Key Responsibilities:
* Provide clear and courteous communication with guests, colleagues, and stakeholders across various channels.
* Maintain accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Shift Details
Full time and casual positions available at this property. Shift times scheduled within 7:00am to 11:00pm Rotating roster across Monday to Sunday Immediate start available
Hourly Rates
Monday - Friday: $26.70 per hour Saturday: $33.38 per hour Sunday: $40.05 per hour
Qualifications
Successful candidates will have:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various media, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits
Our company offers a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
* Career Growth: Learning and development programs to boost your career.
* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support.
Eligibility Criteria
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.