Job Description:
About Us
At ANZ, we're shaping a world where people and communities thrive. We're driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
We offer a rewarding career in an innovative, fast-paced environment. You'll be part of a team that's vital to transforming ANZ for the future.
As a Banking Consultant, you'll play a key role in helping customers with their banking needs. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.
This is a collaborative role where you'll work closely with colleagues to deliver the best possible customer experience. You'll be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing, and we're changing with it. We give our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.
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Role Responsibilities:
1. Provide seamless branch experiences for customers by meeting their end-to-end banking needs.
2. Be part of a collaborative team and act as a role model and peer coach to deliver exceptional customer service.
3. Contribute to significant uplifts in customer engagement and advocacy, creating real value for customers.
4. Actively participate in and support bank programs and initiatives.
5. Take responsibility for 'knowing your customer' from a risk perspective.
6. Ensure compliance with ANZ and branch policies and procedures.
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What Will You Bring?
To grow and be successful in this role, you'll ideally bring:
1. Exceptional customer focus - retail experience is an advantage.
2. Experience in using technology and being a user and promoter of digital channels.
3. Ability to multitask and highly adaptable to change and ambiguity.
4. Willingness to work in a collaborative team environment.
5. Solid understanding of compliance.
6. Excellent communication and interpersonal skills.
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Why Join Us?
From the moment you join ANZ, you'll be doing meaningful work that shapes a world where people and communities thrive. You'll have the resources, opportunities, and support needed to take the next big step in your career.
At ANZ, you'll be part of an organisation where diverse backgrounds, perspectives, and life experiences are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.