Key Responsibilities
The successful candidate will lead a skilled workshop team to deliver high-quality service and repairs on Sandvik equipment. A safe, efficient, and customer-focused environment is maintained while driving continuous improvement.
Requirements
* Supervise day-to-day workshop operations to meet production schedules, targets, and quality standards.
* Manage workflow, prioritization, resource allocation, and job scheduling to optimize operational efficiency and on-time delivery.
* Oversee inventory control, procurement of materials, and maintenance of workshop equipment to support uninterrupted production.
* Lead risk management activities to minimize production disruptions and maintain business continuity.
* Build and maintain strong trust-based relationships with customers through proactive communication and issue resolution.
* Liaise directly with customers to provide regular updates on job status, progress, milestones, and any changes during job execution.
* Ensure all work is completed to agreed quality standards, resolving issues promptly and implementing long-term corrective actions where necessary.
* Train and monitor teams to ensure service and technical standards are consistently integrated into all customer-facing interactions.
Benefits
This role offers the opportunity to develop your skills in:
* Leadership and team management;
* Operational planning and execution;
* Inventory management and procurement;
* Risk management and compliance;
* Customer relationship building;
* Issue resolution and conflict management.
As a leader in this field, you will be able to shape the future of our organization and drive growth through innovation and collaboration.