GravityX is an indoor recreational trampoline park established in **** and located in Rutherford, New South Wales.
The centre offers five separate trampoline areas, including a four-lane BIG AIR BAG jump zone – the largest in Australia – as well as a main free-jump area, wall tramp zone, junior zone, sports zone, and play zone for children.
Dedicated air-conditioned parent rooms, party rooms, a mezzanine viewing deck, and an Infinity Café provide a welcoming environment for families.
Trampoline Park Co-ordinator
Duties and Responsibilities
General Administration
Understand all policies, procedures, standards, specifications, guidelines and training programs.
Manage inventory and ordering.
Perform store opening duties.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Provide advice and suggestions to the Manager as needed.
Promote good business principles by maintaining a professional demeanor in public areas.
Maintain a friendly, courteous and cheerful demeanor at all times.
Report any issues with POS, website, social media, customers, staff or the facility to the General Manager.
Marketing, Programs and Events
Manage special events (lockouts, corporate events, discos).
Oversee event staffing plans.
Generate and monitor social media sites and interactions as the primary advertising platform.
Financial
Perform and/or oversee regular inventory procedures, including ordering, taking physical inventories, controlling waste, and carrying out other related tasks.
Implement strategies for improving cost controls.
Assign tills to cashiers.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
Compile and balance cash and EFT receipts at the end of the day or shift.
Manage labor based on daily business changes, ensuring positions are staffed and labor cost objectives are met.
Operational
Monitor the workplace safety program.
Maintain a clean and organized facility inside and outside.
Ensure restrooms and the mezzanine area are clean.
Ensure all guests feel welcomed and are given responsive, friendly, and courteous service at all times.
Ensure all customers receive proper jump service according to company standards.
Ensure all food and products are prepared and served consistently according to standards.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation through staff training and a positive working environment.
Oversee the health and safety of customers and staff.
Supervise and participate in cleaning of jump area, kitchen, and café as required during peak periods.
Ensure equipment is kept clean and in excellent working condition through personal inspection and the facility's preventative maintenance programs.
Ensure all products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures.
Completely understand and comply with all regulations that pertain to health, safety and labour requirements of the facility, employees and guests.
Upload all incident reports and video/photographic footage to the central database.
Resolve customer complaints.
Maintain a fully stocked first aid supply kit.
Complete opening and closing duties.
Technology
Proficient in point-of-sale, online booking and event scheduling software.
Extremely capable with social media platforms for marketing purposes.
Staff Management
Assist General Manager in making employment and termination decisions.
Supervise casual staff.
Develop and foster a work environment where all employees are free from harassment of any kind.
Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
Identify and train leaders for each area of the park.
Train and develop supervisors.
Report employee misconduct to the General Manager.
Experience and Qualifications
Enthusiastic, positive can-do attitude with strong leadership and supervision qualities.
Experience coordinating and supervising an entertainment business, recreation department or restaurant.
Minimum 1-2 years experience in coordinating and supervising operations in an entertainment, recreation or restaurant setting.
Proven high-level social media marketing/advertising skills to generate business growth.
Minimum 1-2 years business-level social media marketing experience.
Excellent verbal and written communication skills.
Strong knowledge of all job functions and systems.
Strong knowledge of the POS system, with experience in any point-of-sale system acceptable.
Ability to work in a standing position for long periods of time (up to 8 hours) – physical fitness important.
Flexible work hours & availability, including weekends and school holidays.
Senior First Aid and current CPR qualification.
Current Working with Children Check.
All staff will undergo Police and Working with Children checks.
Job Types and Compensation
Full-time, Part-time, Permanent.
Pay: $***** – $***** per hour.
Expected hours: ******* per week.
Commute and Relocation
Rutherford NSW ****: Must reliably commute or plan to relocate before starting work (Required).
Education and Experience Requirements
Education: Certificate I – IV (Preferred).
First aid: 1 year (Preferred).
Supervising: 1 year (Required).
Social media marketing: 1 year (Preferred).
Desktop administration: 1 year (Required).
Licence and Certification
Working with Children Check (Preferred).
Driver Licence (Preferred).
Work Location
In person at GravityX, Rutherford NSW.
#J-*****-Ljbffr