Senior ESS Field Support Technician
This role provides technical and operational support of Electronic Security (ESS) equipment and systems in various environments.
The Senior ESS Field Support Technician will serve as the on-site liaison between the client, Diversified, and other team members. Diversified provides financial support for continued education leading to industry certifications and employee career development.
The Support Services Technician will work on site Monday-Friday for eight hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.
Key Responsibilities:
* Perform routine maintenance of advanced ESS related systems, including preventive maintenance, troubleshooting, and repair of faulty systems and equipment.
* Act as the liaison between the on-site team and Diversified Service management.
* Oversee the planning and implementation of process improvement principles required to maintain ESS technologies in critical areas.
* Manage repair and service of all equipment while planning and implementing improvements.
* Schedule and execute daily/weekly preventative maintenance, ensuring equipment functionality is optimized and ready for use.
* Identify defective or failed equipment and take ownership to resolution.
* Provide support for troubleshooting and maintenance of ESS systems.
* Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for complex systems.
* Conduct safe and correct diagnosis of faults, including removal, repair, tests, implementation, and operation of all aspects of ESS technologies.
Requirements:
* High School Diploma or equivalent.
* Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA).
* 3-5 years of experience in enterprise level Security System support.
* Competencies in AutoCAD / Visio adequate to read drawings.
* Prior experience installing security systems (card access, CCTV, CATV, and intrusion systems) per manufacturer requirements and engineered drawings.
* General proficiency with computers and specialized software applications specific to the ESS industry.
* Knowledge and experience in computer networking configuration/troubleshooting.
* Maintain a valid driver's license with a clean driving record.
* Ability to stand, kneel, and/or crouch for long periods of time.
* Ability to work in high places, small, cramped places, hot humid places, and cold places.
* Ability to properly use hand/power tools, ladders, and subsequent safety equipment.
* Ability to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently bend, kneel, stand, and walk for extended periods of time.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law.