Job Description
We are seeking an experienced Retail Operations Leader to join our team at Ooralea.
This key leadership role involves supporting the Store Manager in driving store performance, delivering exceptional customer service, and developing a high-performing team.
The ideal candidate will have a passion for delivering outstanding service and team development, as well as experience in retail or hospitality leadership.
* Main Responsibilities:
* Support the Store Manager in leading, coaching, and developing the store team
* Deliver an exceptional customer experience through service and presentation excellence
* Assist in managing store operations including stock control, merchandising, and team performance
* Oversee training, development, and performance conversations
* Ensure a safe and compliant store environment
* Drive additional sales through up-selling and effective product recommendations