Account Collections Supervisor Role
We are seeking an experienced Account Collections Supervisor to lead a team of professionals and coordinate the recovery of customer payments, minimising bad debt for an assigned portfolio.
Key Responsibilities:
* Lead a team to coordinate collections and minimise bad debt for an assigned portfolio of customers
* Develop and maintain stakeholder relationships across the entire trade chain
* Manage escalations between customers, sales teams, entities and accounts receivable departments
* Establish, review and maintain service line agreements with teams, customer services and operations
* Provide professional customer service in line with set standards
* Recruit, build, manage and develop a team to maximise performance and deliver agreed objectives
Requirements:
* Proven leadership experience – Highly desirable in finance services
* Experience in accounts receivable or credit control roles - Desirable
* Proficiency in financial systems (e.g. SAP / Oracle) - Desirable
* Advanced Excel skills and ability to interpret data and reporting
* Ability to work proactively with customers to identify commercial opportunities
* Deliver innovative solutions and services that create value for customers
* Excellent communication & organisational skills
Why Work With Us?
We are committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of race, colour, sex, sexual orientation, age, disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction or social origin.