The Opportunity
Based in Melton, this is your chance to join MEGT's Employment Services Division and play a pivotal frontline role in changing lives through the Workforce Australia contract.
This is your opportunity to make a genuine difference in your community while working in a supportive, high-performing team that lives MEGT's Purpose and Values every day.
You will engage job seekers facing barriers to sustainable employment, increase their work readiness, and secure lasting training or job outcomes. You will deliver tailored vocational and non-vocational interventions, build strong employer relationships, and contribute to MEGT's reputation as a trusted provider to job seekers, industry, and government.
Key Responsibilities:
* Build strong relationships with a caseload of job seekers through regular interactions.
* Create, update and regularly review individual Job Plans.
* Identify job seekers' barriers, goals, and career preferences using assessment tools.
* Deliver 1:1 coaching, group workshops, digital literacy programs, work experience, and referrals to specialist providers (psychological, medical, housing, drug & alcohol, etc.)
* Proactively source vacancies through cold-calling, canvassing, and reverse marketing.
* Collaborate with employers to support job seekers during the hiring and onboarding process.
* Maintain accurate, compliant records and meet all contractual administration timeframes.
About you
You will be a motivated, adaptable, and personable self-starter with a passion for customer service and drive to have a positive impact within the community, along with:
* Strong customer service skills, ideally face-to-face, with a focus on outcomes
* Excellent communication, professionalism, and maturity
* Proven ability to meet KPIs and work autonomously
* A commitment to continuous improvement and embracing change
* Collaborative mindset and experience engaging with diverse stakeholders
* Understanding of job seeker challenges (Employment Services or Case Management experience highly regarded)
* High digital literacy and strong problem-solving skills
* A current driver's license and the ability to travel
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982
We're proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
* Hybrid & flexible working options (CERTAIN ROLES ONLY - remove if required)
* Fully maintained company car (CERTAIN ROLES ONLY - remove if required)
* 14 weeks paid parental leave after 6 months
* $500 My Benefits voucher referral bonus
* 3 paid Christmas close-down days
* Buy or cash out extra annual leave + 17.5% leave loading
* Pro-rata long service leave after 7 years
* Salary packaging available (non-PBI)
* Professional development & study support
* Travel, retail, entertainment and health insurance discounts
* Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT? Click 'Apply' to submit your application.
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at or call