With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Full Time, or Part Time Head of Department Position
Front Office flair meets Guest Services sparkle – are you ready to be the face (and the heartbeat) of unforgettable holidays? Grow you Career with NRMA Parks and Resorts
What You Will Do
As Guest Services Manager, you’ll be the maestro behind the welcome desk and the chief happiness officer for our guests. Reporting to the General Manager, you’ll orchestrate the daily rhythm of the Guest Services team, ensuring every guest’s journey – from “hello” to “see you next time” – is smooth, personal, and memorable. We are open to discuss this being a Full Time or Part Time (24hr minimum) opportunity!
- Lead, inspire and energise the Guest Services team, setting the bar for professionalism and fun.
- Be the go-to for team queries, roster wrangling, and task allocation – you’ll keep the front desk humming and the guest smiles coming.
- Champion communication across resort departments to make sure every guest’s experience is seamless (think of yourself as the ultimate holiday conductor).
- Step in as the escalation point for guest or team concerns, always with a cool head and a warm heart.
- Bring fresh ideas and positive energy to daily operations and Head of Department meetings, ensuring our service stands out for all the right reasons.
What You Will Bring
- A reputation for delivering stand-out guest service (you’re the type who loves a good chat and knows how to turn a frown upside down).
- Proven experience leading and motivating teams, ideally in hospitality or tourism.
- Top-notch time management skills and a keen eye for detail.
- A “lead from the front” mentality – you’re hands-on and never shy away from rolling up your sleeves.
- Flexibility to work across a 7-day roster, including weekends and public holidays (because the fun never stops at Darlington Beach!).
- CRM system experience (Newbook and/or RMS) is a bonus, but your attitude is what counts most.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Apply now and let’s make holiday magic happen together at Darlington Beach!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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