Be challenged and imagine with us
Are you passionate about delivering outstanding frontline customer service?
Join the University Library team as a Library Engagement Officer and help create a welcoming, inclusive and responsive library experience through high quality in‐person and online support to our diverse University community. This role offers the opportunity to provide extra support for equity cohorts across the University.
In this role, you'll be rostered to work in busy service zones and learning spaces in our campus libraries across the Newcastle Precinct, supporting students, staff and visitors to access library services, resources, and spaces. The role suits someone who thrives in a fast‐paced, customer‐centred environment, enjoys variety, and brings a positive, flexible approach to their work.
In this role you will:
* Deliver friendly, consistent, and effective frontline customer service across physical and online service points.
* Assist clients with enquiries, library systems, digital resources, and technology, helping resolve issues or connecting them to specialist support.
* Support student engagement activities that foster belonging, wellbeing, and inclusion, including orientation, events, and exam support programs.
* Contribute to the day‐to‐day operation and presentation of library learning spaces, ensuring they are safe, welcoming, and technology‐rich.
This continuing position is full time and will be located at the Callaghan and NUspace Campuses (Awabakal and Worimi land).
As part of the University's commitment to increasing Indigenous employment within its workforce, this role is a targeted Aboriginal and Torres Strait Islander position. The University holds an exemption under Section 126 of the Anti‐Discrimination Act 1977 (NSW) in relation to its targeted recruiting programs. Both Indigenous and non‐Indigenous candidates can apply, however priority will be given to those who identify as Aboriginal and/or Torres Strait Islander in their application and successfully meet the selection criteria.
How will you inspire us?
* Is passionate about delivering exceptional customer service and creating positive client experiences.
* Is comfortable working in a busy, evolving environment with changing priorities and a high volume of interactions.
* Communicates clearly and respectfully, and enjoys working as part of a supportive, collaborative team.
* Is flexible, adaptable, and open to change, with a proactive approach to problem‐solving.
* Is confident using digital systems and technology, and enjoys helping others build their confidence.
* Values inclusion, equity and cultural awareness, and contributes to a respectful and welcoming workplace.
Why join us?
* An opportunity to work in a vibrant, student‐focused library environment.
* A supportive team culture that values flexibility, collaboration, and continuous improvement.
* Ongoing employment with access to professional development opportunities.
* The chance to contribute directly to an excellent student and client experience.
What we offer
The remuneration for this position is Higher Education Worker Level 4+ with 17% superannuation and is commensurate with skills and experience.
Benefits include:
* 17% super and salary packaging.
* Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and an additional purchased leave scheme.
* Discounts on private health insurance, gym memberships, software, travel and more.
* A range of support and wellbeing programs.
* Leave entitlements, including up to 10 days paid leave in addition to personal leave provisions for Aboriginal and Torres Strait Islander staff.
* Aboriginal and Torres Strait Islander Staff Network offering social events, development programs and peer support.
Contact
For specific position enquiries, please contact Jo Darby, Library Precinct Coordinator on jo.darby@newcastle.edu.au.
Closing date
Tues-day 19 May 2026 at 11.59pm AEST
The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.
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