Overview
Title: Assistant General Manager
Position Overview: In addition to competency in levels 1 - 5, the role encompasses the following responsibilities and accountabilities:
Responsibilities
* Assist in managing EVT Entertainment cinema/s within the policies and guidelines of the company to ensure customer satisfaction and profit maximisation in accordance with the elevate goals;
* Grow Revenue Ahead of Market
* Maximise Asset Performance
* Business Transformation
* Provide overall leadership; recognise and motivate members of the team, coach and train the team for operational excellence. Be a role model for appropriate behaviour in the cinema.
* Carry out the duties and responsibilities of a General Manager during the absence of a General Manager from the cinema.
Vision, Purpose, Goals and Values
* Vision: being leaders in creating experiences and properties that escape the ordinary.
* Purpose: to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
* Our Goals: Growing revenue above market; Business transformation.
* Our Values: Empowerment — We make it happen; Possibilities — We evolve and innovate; Community — We make the connection.
KPI
KPI's
* Operational Responsibilities: NPS (Net Promoter Score) results; eNPS results; WHS Audit inspections and quarterly WHS audits meet company benchmarks; Payroll and rostering forecasting reports accurate and on time; Internal audit results meet company benchmarks; Adherence to local council food inspections, OLGR, and any relevant state/territory or national regulatory conditions.
* Leadership and Team Management: Team meetings held as required and minutes recorded; Employee files are up to date and as per company policy; Employees are paid in accordance with the relevant industrial instrument; Internal survey results meet company benchmarks; Internal audit results meet company benchmarks.
* Revenue and Financial Responsibility: Location budget is achieved; Internal financial audit results meet company benchmarks; Variance and merchandising reports are within the company benchmark; Accounts coded and processed accurately and on time; VGS accounts consolidated.
* Customer Focus: NPS results meet the company benchmark; Customer feedback addressed and resolved in accordance with the customer service framework; WHS incidents reported and managed according to company guidelines.
* Sales and Promotional Opportunities: Cinema budgeted KPIs achieved; Cinema target for Group Bookings and Voucher Sales achieved; Weekly Foyer Information followed, including all associated cinema briefs, and planograms.
Skills and Experience
These are the desired skills and experience for this role:
* 1-3 years' supervisory experience in a retail, food service or hospitality/ leisure environment involving shift work.
* Previous experience with sales figures preferred.
* Experience in achieving sales targets.
* Senior First Aid Certification.
* RSA (Relevant to state/territory requirements)
* RMLV (Relevant to state/territory requirements).
* Approved Manager Licence (Relevant to state/territory requirements).
Behavioural Capabilities
* Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
* Customer Focused: Dedicated towards delivering excellence in customer sentiment.
* Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.
* Strong interpersonal skills and relationship building skills: People focused with a strong ability to build favourable relationships with people from a broad range of backgrounds.
* Sound commercial acumen: Understand opportunities to reduce costs or grow revenue to maximise profitability across the business.
* Effective communication skills, both oral and written: An ability to communicate clearly with anyone, across a variety of diverse backgrounds.
* Self-Motivated: Use initiative to drive the goals and needs of the business.
* Ability to lead and coach team members: Be passionate and committed to developing team members, empowering them to reach their full potential.
* Attention to detail and ability to plan: Have a strong attention to detail as well as a demonstrated ability to plan and execute a variety of different tasks.
* Flexibility and Adaptability: Acts with agility, maintaining a dynamic approach to suit the changing needs of the business.
Location
Level 1, Westfield Coomera, 109 Foxwell Rd, Coomera QLD 4209, Australia
Event Cinemas Coomera, Foxwell Road, Coomera, Queensland, Australia
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