Service Performance and Operations Specialist
This key role is focused on monitoring service provider performance, managing agreements, and driving improvements within a government department.
To be successful in this position, applicants must have strong analytical and project management skills, as well as the ability to work effectively with various stakeholders.
Key Responsibilities:
* Implementing an agency-wide monitoring framework to track service delivery and quality.
* Developing new projects and initiatives to enhance service operations and improve outcomes.
* Ensuring compliance with service agreements and contracts through regular monitoring and reporting.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external partners. They will also have a high level of proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Required Skills and Qualifications:
* Bachelor's degree in a relevant field, such as business administration or public policy.
* Minimum 3 years of experience in a similar role, with a focus on service delivery and operations.
* Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop recommendations.
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to the development of effective service delivery strategies. If you are passionate about improving public services and have the skills and experience required for this role, please apply today.