Job Title: Night Auditor
We are seeking a detail-oriented and organized individual to fill the role of Night Auditor. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records and providing exceptional customer service during late-night shifts.
* Key Responsibilities:
* Process payments including room charges, debit and credit, cash and cheques according to established procedures.
* Check guests in, out, and manage wake-up call requests.
* Answer phones and address overnight guest queries.
* Run night audit property management systems or manual equivalents.
* Perform other duties such as concierge services and special guest requests.
* Use safety equipment and tools provided in the workplace as directed.
* Cooperate with management on workplace health and safety initiatives.
Required Skills and Qualifications:
* Accounting and Mathematics Skills: Accurate auditing and payment processing require strong accounting and mathematical skills.
* Cash Handling Experience: Counting and securing bank and processing cash payments require experience in cash handling.
* Computer Literacy: Familiarity with PMS software is essential for efficient operations.
* Verbal Communication and Listening Skills: Effective guest interactions require strong verbal communication and good listening skills.
* Knowledge of Hotel Operations: Understanding hotel operations and local area is crucial for success in this role.
* Interpersonal and Communication Skills: Managing multiple tasks and deadlines requires strong interpersonal and communication skills.
Benefits:
* Hotel Perks: Accommodation and food discounts make working at our hotel a great perk.
* Enhanced Parental Leave: We offer enhanced parental leave to support our employees' personal needs.
* Proactive Health Days and Flexible Work Options: We prioritize employee wellbeing by offering proactive health days and flexible work options.
* Lifelong Development Program: Our lifelong development program supports employee growth and career advancement.
* IHG Career Milestone Celebrations: We celebrate employee milestones and achievements.
* Transfer of Entitlements: Employees can transfer entitlements as they grow with us.
* Access to Discount Retail Platform: We provide access to a discount retail platform for our employees.
We strive to create an inclusive team where we celebrate diversity. IHG provides equal employment opportunities without regard to race, color, religion, sex, or national origin. We promote a culture of trust, support, and acceptance. Our myWellbeing framework focuses on health, lifestyle, and workplace wellbeing, supporting employee wellbeing through various initiatives.