POSITION IDENTIFICATION
Title: Visitors Centre Officer
Classification:Level 3 Local Government Industry Award 2020 – Industrial Agreement
Section:COMMUNITY SERVICES
POSITION OBJECTIVES
Assist the Coolgardie Visitors Centre staff in serving as the primary point of contact for visitors, addressing inquiries related to the Shire of Coolgardie, and providing information about local attractions, events, and history.
POSITION REQUIREMENTS – SELECTION CRITERIA
Qualifications
Essential
Current 'C' class driver's licence.
Working with Children's Check
National Police Clearance certificate (less than 3 months).
Desirable
Certificate III in Tourism or similar qualification.
Experience & Knowledge
Essential
Experience in frontline customer service
Experience in general office administration.
Experience with processing payments, cash handling and receipting.
Experience with handling and resolving customer queries and issues courteously and professionally.
Desirable
Local government experience in a similar role.
Experience in the tourism industry
Skills & Abilities
Essential
Computer literacy skills, including accurate data entry and proficiency with Microsoft Office Suite ie, Word, Excel, Outlook etc.
Excellent customer service, interpersonal and problem-solving skills, with the ability to remain calm under pressure.
Ability to work both independently and as part of a team.
KEY DUTIES & RESPONSIBILITIES
Customer Service
· Present a professional image for the Shire and provide friendly, helpful front counter service to residents, rate payers, and members of the public.
· Respond to phone and email customer enquiries promptly and courteously.
Administration
· Receipt monies and payments, undertake daily balancing of receipting transactions, and assist with banking duties when required.
· Assist with maintaining Shire facility bookings.
· Ensure Shire correspondence and documentation, both electronic and paper-based, is maintained and recorded as per Shire's Record Keeping Policy.
Other
· Undertake all duties in accordance with Shire policies, Code of Conduct, and any legislated requirements.
· Perform other duties as directed by the CEO or Executive Managers when required.
GENERAL ACCOUNTABILITIES OF THE POSITION
Workplace Health & Safety (WHS)
· You must take reasonable care of your health and safety.
· You must take reasonable care that your acts or failure to act does not negatively affect the health and safety of others.
· You must comply, so far as you can, with any reasonable instruction by the CEO to allow them to comply with the WHS Act.
· You must cooperate with any reasonable policy or procedure of the Shire relating to health and safety at the workplace that you have been advised of.
· You must comply with personal protective equipment (PPE) requirements, including the proper wear, fit, use and care of all PPE as required and advised by the CEO through your manager or supervisor.
· You must identify and report all hazards within the workplace and comply with any requests for further information and reasonable requests to assist in controlling hazards where safe to do so.
· You must report all incidents, including near misses, and comply with requests for further information.
· You must not disturb an incident scene unless instructed by an authorised person.
· You must assist with any incident investigation where a reasonable request is made and help control hazards where safe.
· You must be aware of and follow the Shire's Code of Conduct and not cause or intend to cause mental or physical harm to any person, being mindful that social interactions can impact a person's mental and physical well-being (psychosocial).
ORGANISATIONAL RELATIONSHIPS
Responsible to:Coolgardie Place Manager
Internal liaison:Chief Executive Office
All Staff
Elected Members
External liaison:Residents / Ratepayers
Community Groups
Visitors/Tourists
Members of the Public