Join a global client in the agriculture industry. With operations across more than 100 countries. They are a fast pace organisation where IT is a critical enabler of their manufacturing, research, and supply chain excellence. IT Support Level 1 You will be the first point of contact for technical support for their diverse global workforce. This role is perfect for a proactive problem solver who enjoys high volume interaction and wants to gain experience in a complex enterprise environment. Key Responsibilities: Act as the primary contact for all IT incidents and service requests via ITSM tools, phone, and chat. Provide remote support for Windows 10/11, Microsoft 365 apps (Teams, Outlook, OneDrive), and mobile device connectivity. Manage user accounts, group memberships, and MFA configurations within Azure AD/Entra ID. Assist with basic access and connectivity issues for core business platforms, including global ERP systems (SAP/Oracle). Accurately categorize and prioritize tickets based on business impact, ensuring critical manufacturing or field issues are addressed with urgency. Maintain and contribute to the internal technical Knowledge Base to improve team efficiency and user self service. About You A strong customer first mindset with the ability to translate technical jargon into clear instructions for non-technical users. Proven experience supporting Microsoft based environments and hardware (laptops, peripherals, and mobile). A logical approach to troubleshooting with a focus on identifying root causes. Exceptional written and verbal communication skills, suited for a global corporate environment. Ideally 6-12 months in a formal IT support role, though we value aptitude and a willingness to learn above all. If this aligns with your expertise and aspirations, please apply! For further information feel free to reach out to Nataly Pinzon at nataly.pinzon (at) aurec.com.